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Utility Change Management – Learning Lessons From The Telecoms Sector

September 4, 2019
Mike Callis

The Challenge

At E-world, we picked up a requirement from a large utility. They were having issues with the changing nature of their business as it becomes a more commercial, less state regulated space. A lot of their senior leadership had decades of experience in an environment that was not relevant to their current market. It is a challenge that the Telecommunications sector went through around 15 years ago. As both sectors have similar infrastructure in some ways, we saw an opportunity to gather some transferable lessons. 

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The Solution

We set up senior members of the utility’s leadership team with former C-Level executives from the Telco sector. They held face-to-face meetings and conducted some half-day presentation sessions. The leaders at the utility wanted to learn from people who had been in a situation like their current situation in the past:

  • What strategy changes did these executives oversee?
  • What worked?
  • What failed?
  • How did they turn difficult market conditions into favourable outcomes for their company?

 

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