At E-world, we picked up a requirement from a large utility. They were having issues with the changing nature of their business as it becomes a more commercial, less state regulated space. A lot of their senior leadership had decades of experience in an environment that was not relevant to their current market. It is a challenge that the Telecommunications sector went through around 15 years ago. As both sectors have similar infrastructure in some ways, we saw an opportunity to gather some transferable lessons.
We set up senior members of the utility’s leadership team with former C-Level executives from the Telco sector. They held face-to-face meetings and conducted some half-day presentation sessions. The leaders at the utility wanted to learn from people who had been in a situation like their current situation in the past: